TOP 10 The Best Customer Service Experience Results at 10Bestify.com
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You’ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.Learn the one thing that forms the foundation of every great culture. Discover wh... [Read More] The Best Customer Service Experience
- ASIN: 0692842004
- ASIN: 0692842004
- ISBN: 0692842004
- Manufacturer: Toister Performance Solutions
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Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills
Reinforce your customer service skills! The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques. Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of the Week email. Now you can get more than 52 of the most popular tips all in one book. Use these tips to build rapport, exceed customer expectations, and solve tough problems. Select tips by category, by specific challenge, or just go in order. Each tip includes a short explanation plus practical suggestions. Focus on one tip per week to sharpen your skill... [Read More] The Best Customer Service Experience
- ASIN: 0692154140
- ASIN: 0692154140
- ISBN: 0692154140
- Manufacturer: Toister Performance Solutions
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The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There is a reason they call it a convenience store - because it's convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase.What about the minibar in your hotel room? That's convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel's mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can... [Read More] The Best Customer Service Experience
- ASIN: 1640950524
- ASIN: 1640950524
- ISBN: 1640950524
- Manufacturer: Sound Wisdom
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Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a... [Read More] The Best Customer Service Experience
- ASIN: 1423145844
- UPC: 884595518405
- ASIN: 1423145844
- ISBN: 1423145844
- Brand: Disney Editions
- Manufacturer: Disney Editions
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The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture
"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry—in every corner of the world. This is not a book about selling shoes or clothes or cosmetics or jewelry. It is a book about how underlying values such as respect, trust, compensation and, even fun, are the building blocks of a culture where employ... [Read More] The Best Customer Service Experience
- ASIN: 1119375355
- ASIN: 1119375355
- ISBN: 1119375355
- Brand: WILEY
- Manufacturer: Wiley
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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to ... [Read More] The Best Customer Service Experience
- ASIN: 0071833250
- ASIN: 0071833250
- ISBN: 0071833250
- Brand: McGraw-Hill Education
- Manufacturer: McGraw-Hill Education
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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Customer care and measurement consultant John Goodman shows companies how to leverage the incredible power of customer service to become profitable word-of-mouth machines that experience long-term loyalty and success. Drawing on over thirty years of research for companies such as 3M, American Express, Chick-fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, his strategic book challenges conventional business wisdom and teaches readers how to: calculate the financial impact of good and bad customer service; make the financial case for customer service improvements; systematically identify the causes of problems; align customer service with their brand; and harness customer service strategy into their organization's culture and behavior.Any organization can win more... [Read More] The Best Customer Service Experience
- ASIN: 0814413331
- ASIN: 0814413331
- ISBN: 0814413331
- Manufacturer: AMACOM
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Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and keep coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures, or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you. Unlike other books, brimming with irrelevant and outdated information, Extra Mile offers: • 500 essential tips, divided into eight parts, including: Real-Life Scenarios, Crisis Management, and Building Customer Loyalty • Intel into the customer service secrets of business giants, such as American Express, Southwest Airlines, and Ritz-Carlton Hotels • A section dedicated to providing excellent custome... [Read More] The Best Customer Service Experience
- ASIN: 1623155940
- ASIN: 1623155940
- ISBN: 1623155940
- Manufacturer: Tycho Press
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders... [Read More] The Best Customer Service Experience
- ASIN: 0071548335
- UPC: 884420580157
- ASIN: 0071548335
- ISBN: 0071548335
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill Education
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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.Product and brand managers, marketing specialists, and business owners will learn how experience diagramming can help determine where business goals and customer perspectives intersect. Once you’re armed with this data, you can provide users with real value.Mapping Experiences is divided into three parts:Underst... [Read More] The Best Customer Service Experience
- ASIN: 1491923539
- ASIN: 1491923539
- ISBN: 9781491923535
- Brand: O'Reilly Media
- Manufacturer: O'Reilly Media
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More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
9781138046788 The Best Customer Service Experience MORE IS MORE: HOW THE BEST COMPANIES GO FARTHER AN
- UPC: 55600192
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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Price and Jaffe assert that customer service is only needed when a company does something wrong, and that eliminating the need for service is the best way to satisfy The Best Customer Service Experience In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong--eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to
- UPC: 7982447
- Rating: 5.0
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The Nordstrom Way to Customer Experience Excellence : Creating a Values-Driven Service Culture
Earlier edition published as: The Nordstrom way to customer service excellence: a handbook for implementing great service in your The Best Customer Service Experience "Top Ten Business Books For 2017" - ForbesThe fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization--in any industry--in every corner of the world. This is not a book about selling shoes or clothes or cosmetics
- UPC: 55819215
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Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence - Audiobook
customer service?Could your customer service be improved?Do you need help making sure you get it right every time?Almost every business depends on its customers and your one is probably no different. Without the customer there is no order and without the order there is no profit. It’s easy to see how a business could quickly fold without great customer service at its core.Making sure your customer service is as good a it can be is now much easier with this book, Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence. Inside you will find advice and The Best Customer Service Experience Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence -
- UPC: 335807634
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The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience - eBook
Customer service isnt a departmentits a philosophy that includes every person and aspect of the best and brightest companies. In a tough competitive and price-sensitive economy customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty. Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediatelyby any organization large or small. Corporate and The Best Customer Service Experience The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience -
- UPC: 610075717
Customer Service Vs. Customer Experience
For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https:/... Entrepreneur,Entrepreneurs,Entrepreneurship,Entrepreneur Motivation,Entrepreneur Advice,Startup E...
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 y... TEDxTalks,English,Business,Advertising,Brand,Compassion,Connection,Creativity,Entertainment,Entre...
Your Very Best Customer Service Experience
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional speaker and New York Times bestselling author, Shep Hyken asks what is the very best cu... customer service speaker,customer service expert,customer service training video,customer service...
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