TOP 10 The Best Customer Experience Results at 10Bestify.com
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The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There is a reason they call it a convenience store - because it's convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase.What about the minibar in your hotel room? That's convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel's mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can... [Read More] The Best Customer Experience
- ASIN: 1640950524
- ASIN: 1640950524
- ISBN: 1640950524
- Manufacturer: Sound Wisdom
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The Power of Moments: Why Certain Experiences Have Extraordinary Impact
The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children? This book delves into some fascinating mysteries of experience: Why we tend to ... [Read More] The Best Customer Experience
- ASIN: 1501147765
- ASIN: 1501147765
- ISBN: 1501147765
- Brand: Simon & Schuster
- Manufacturer: Simon & Schuster
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You’ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.Learn the one thing that forms the foundation of every great culture. Discover wh... [Read More] The Best Customer Experience
- ASIN: 0692842004
- ASIN: 0692842004
- ISBN: 0692842004
- Manufacturer: Toister Performance Solutions
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More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
The phrase "less is more" may be true about many things, but it's not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a "more is more" philosophy work harder and go further to ensure that their customers have positive experiences. Companies that understand the importance of a relationship - even one individual relationship - are willing to go to any length to ensure that they continue to nurture that relationship. They do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. More Is More provides practic... [Read More] The Best Customer Experience
- ASIN: B072C66NWX
- ASIN: B072C66NWX
- Manufacturer: Bibliomotion, Inc.
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Worlds of Wonder: Experience Design for Curious People
"Decades into today's experience economy, experience design remains very much an art rather than a science. 'Worlds of Wonder' exemplifies the state of that art, providing a beautiful, insightful, and wonderful view of the design of experiences that engage, inspire and even transform." - B. Joseph Pine Il - Co-author of The Experience Economy This book is about immersive experience design, the art of creating spaces that tell a story. lt's the result of 25 years of work by one of Europe's first specialised XD agencies. Starting in 1991, the authors witnessed the rise of a completely new industry, mixing graphic, spatial and theatrical arts with interaction design and personal growth. Worlds of Wonder is the illustrated summary of that ongoing journey. lt is intended for everyone in the pr... [Read More] The Best Customer Experience
- ASIN: 9063694644
- ASIN: 9063694644
- ISBN: 9063694644
- Manufacturer: BIS Publishers
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Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:Showing up ready to be amazingBeing proactiveCraving feedbackTaking responsibilityEmbracing authenticityFocusing on excellenceTurning misery into magicOnce you master these habits, you’ll be able to create trust, build str... [Read More] The Best Customer Experience
- ASIN: 1640951490
- ASIN: 1640951490
- ISBN: 1640951490
- Manufacturer: Sound Wisdom
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Customer Experience Rules!: 52 Ways to create a great customer experience
In Customer Experience Rules!, CX expert Jeofrey Bean gives 52 best practices for a company to create a great customer experience. Going beyond branding, customer service, and customer satisfaction, the customer experience encompasses every touch point a customer has with a company. Follow these rules in your business to craft the very best customer experience possible. Bean shares innovative yet practical insights about effective customer experience strategy and tactics from the leaders to improve customer engagement, loyalty, and advocacy: including Uber, Tesla, Amazon, Qualcomm, Kaiser Permanente, DealerRater, Imprivata, Ford, Starwood Hotels and more. Like his best-selling CX book, The Customer Experience Revolution, Customer Experience Rules! is based on the author’s experience, res... [Read More] The Best Customer Experience
- ASIN: 1938406494
- ASIN: 1938406494
- ISBN: 1938406494
- Manufacturer: Brigantine Media
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What's the Secret?: To Providing a World-Class Customer Experience
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers. The Best Customer Experience
- ASIN: 0470196122
- ASIN: 0470196122
- ISBN: 0470196122
- Brand: Wiley
- Manufacturer: Wiley
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Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand
Deliver a better business experience, for every kind of customer A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience to People Not Like You shows how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service. A detailed guide to core customer groups including women, the five generations (matures, Boomers, Gen X, Gen Y and Gen Z), racial and ethnic segments, such as Hispanics and African-Americans, as well a... [Read More] The Best Customer Experience
- ASIN: 1118360729
- ASIN: 1118360729
- ISBN: 1118360729
- Manufacturer: Wiley
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders... [Read More] The Best Customer Experience
- ASIN: 0071548335
- UPC: 884420580157
- ASIN: 0071548335
- ISBN: 0071548335
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill Education
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The author of the bestselling "The Starbucks Experience" presents the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are The Best Customer Experience Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level
- UPC: 8340880
- Rating: 4.0
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More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
"Less is more" may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a "more is more" philosophy work harder and go further to ensure that their customers have a positive experience: they do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. Customer experience guru Blake Morgan walks you through the D.O.M.O.R.E. concepts The Best Customer Experience MORE IS MORE: HOW THE BEST COMPANIES GO FARTHER AN
- UPC: 55600192
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
A New York Times best-selling author, who worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority, offers an exclusive, behind-the-scenes look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed The Best Customer Experience A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to DelightIn his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer experience practices and strategies of beloved businesses. Now, in this timely new book, he shares the greatest customer-driven insights behind one of the most iconic brand names in the world: Mercedes-Benz USA.DRIVEN TO DELIGHT reveals:How Mercedes-Benz USA launched a multi-year program to elevate their customer experience--even though their product was already "best in class."How they activated people, improved processes, and deployed technology to
- UPC: 45057098
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Rehumanize Your Business : How Personal Videos Accelerate Sales and Improve Customer Experience
Accelerate sales and improve customer experience Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication is also to blame. Rehumanize Your Business explains how to dramatically improve relationships and results with your customers, prospects, employees, and recruits by adding personal videos to emails, text messages, and social messages. The Best Customer Experience REHUMANIZE YOUR BUSINESS: HOW PERSONAL VIDEOS ACCE
- UPC: 398160096
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What Customers Crave : How to Create Relevant and Memorable Experiences at Every Touchpoint
"What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you're well on your way to The Best Customer Experience Think you know your customers? You better be more assured than just thinking you do, because your success depends on it! The best companies in the world first research exhaustively what their customers desire, and then they deliver it in memorable and deeply human experiences--resulting in success previously believed to be unachievable. So once again, how well do you know your customers?In a hyperconnected economy that is radically changing consumer expectations, this vital expectation for any successful business is not always easy. But in What Customers Crave, author and business strategist Nicholas Webb simplifies this critical task into being able
- UPC: 52895791
Customer Service Vs. Customer Experience
For detailed notes and links to resources mentioned in this video, visit http://patrickbetdavid.com/customer-service-vs-customer-experience Visit the official Valuetainment Store for gear: https:/... Entrepreneur,Entrepreneurs,Entrepreneurship,Entrepreneur Motivation,Entrepreneur Advice,Startup E...
I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
Boccuzzi Jr. discusses why customer service, as opposed to traditional marketing strategies, has the potential to be the greatest form of marketing for a brand. John Boccuzzi Jr. has more than 20 y... TEDxTalks,English,Business,Advertising,Brand,Compassion,Connection,Creativity,Entertainment,Entre...
"Create a GREAT Customer EXPERIENCE!" | Warren Buffett | #Entspresso
✎ Good morning #BelieveNation! Today's message is: "Delight Customers!" Over to you Warren Buffett, billionaire investor and CEO of Berkshire Hathaway. ★★★ SECRET BONUS VIDEO ★★★ Get a FREE video ... entrepreneur,warren buffett,warren buffett advice,warren buffett motivation,warren buffett succes...
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