TOP 10 Customer Service Call Center Best Practices Results at 10Bestify.com

  • The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

    In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service ... [Read More]
    Customer Service Call Center Best Practices

    • ASIN: 0470189088
    • ASIN: 0470189088
    • ISBN: 0470189088
    • Brand: Price, Bill/ Jaffe, David
    • Manufacturer: Jossey-Bass

  • Raving Fans: A Revolutionary Approach To Customer Service

    "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the mon... [Read More]
    Customer Service Call Center Best Practices

    • ASIN: 0688123163
    • ASIN: 0688123163
    • ISBN: 0688123163
    • Brand: William Morrow Company
    • Manufacturer: William Morrow

  • The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

    The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results―The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you’ll learn how take advantage of all Lean has to offer.  With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop... [Read More]
    Customer Service Call Center Best Practices

    • ASIN: 1259641104
    • ASIN: 1259641104
    • ISBN: 1259641104
    • Brand: McGraw-Hill Education
    • Manufacturer: McGraw-Hill Education

  • The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

    WAKE UP AND SMELL THE SUCCESS! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer. Michelli reveals how you ca... [Read More]
    Customer Service Call Center Best Practices

    • ASIN: 0071477845
    • ASIN: 0071477845
    • ISBN: 0071477845
    • Brand: McGraw-Hill Education
    • Manufacturer: McGraw-Hill Education

  • Zen Guitar

    Unleash the song of your soul with Zen Guitar, a contemplative handbook that draws on ancient Eastern wisdom and applies it to music and performance.Each of us carries a song inside us, the song that makes us human. Zen Guitar provides the key to unlocking this song—a series of life lessons presented through the metaphor of music. Philip Sudo offers his own experiences with music to enable us to rediscover the harmony in each of our lives and open ourselves to Zen awareness uniquely suited to the Western Mind. Through fifty-eight lessons that provide focus and a guide, the reader is led through to Zen awareness. This harmony is further illuminated through quotes from sources ranging from Eric Clapton and Jimi Hendrix to Miles Davis. From those who have never strummed a guitar to the more... [Read More]
    Customer Service Call Center Best Practices

    • ASIN: 068483877X
    • ASIN: 068483877X
    • ISBN: 068483877X
    • Brand: Simon & Schuster
    • Manufacturer: Simon & Schuster

  • 42 Rules for Outsourcing Your Call Center (2nd Edition): Best Practices for Outsourcing Call Center Planning, Operations and Management

    '42 Rules for Outsourcing Your Call Center (2nd Edition)' is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book is a foundation for anyone considering outsourcing their call center. It starts by answering the question "Why Outsource," and then guides the reader with rules from defining the project to selecting a vendor to the first go-live call.Businesses continue to be challenged to find ways to minimize costs and maximize profits while retaining their customers with excellent service. They need to focus on... [Read More]
    Customer Service Call Center Best Practices

    • ASIN: 1607731096
    • ASIN: 1607731096
    • ISBN: 1607731096
    • Manufacturer: Super Star Press

  • Reinventing Customer Engagement - Kundenbeziehungen neu erfinden: Wie Banken und Versicherungen die digitale Transformation meistern - Mit mehr als 200 Best-Practice-Beispielen (German Edition)

    Der digitale Wandel steht bei Banken und Versicherungen weltweit ganz oben auf der Agenda. Die Finanzdienstleistungsindustrie als Ganzes tritt in eine vollkommen neue Phase ein. Digitaltechnologien und ein verändertes Kundenverhalten sind dabei, die Grundlagen völlig zu verändern. Und diese Umwälzungen sind viel zu grundlegend, als dass sie sich alleine mithilfe von Kostensenkung bewältigen ließen. Zwar sind Kostensenkungen notwendig, viele Banken und Versicherungen tun jedoch nichts anderes als überholte Prozesse zu aktualisieren. Die nächste Ebene des digitalen Wandels dreht sich um die Neuausrichtung des Kundenengagements zur Erzielung eines neuen und höheren Mehrwerts für Kunden und Finanzinstitute. Dies ist für das Bank- und Versicherungswesen unerlässlich, um in der digit... [Read More]
    Customer Service Call Center Best Practices

    • ASIN: B076M6GVZR
    • ASIN: B076M6GVZR
    • Manufacturer: FinanzBuch Verlag

  • Der neue Online-Handel: Erfolgsfaktoren und Best Practices (German Edition)

    Gerrit Heinemann erläutert die Besonderheiten des neuen Online-Handels und zeigt auf, welche spezifischen Voraussetzungen gegeben sein müssen, damit der Online-Handel zum Erfolg wird. Anerkannte Best Practices machen anschaulich, wie erfolgreicher Internet-Handel funktioniert und was die "Lessons Learned" der letzten Jahre sind. Die 2. Auflage wurde umfassend aktualisiert. Neu hinzugekommen ist das Thema "Mobile-Shopping".
    Customer Service Call Center Best Practices

    • ASIN: 3834918040
    • ASIN: 3834918040
    • ISBN: 3834918040
    • Manufacturer: Gabler Verlag

  • Der neue Online-Handel: Erfolgsfaktoren und Best Practices (German Edition)

    Gerrit Heinemann erläutert die Besonderheiten des neuen Online-Handels und zeigt auf, welche spezifischen Voraussetzungen gegeben sein müssen, damit der Online-Handel zum Erfolg wird. Anerkannte Best Practices machen anschaulich, wie erfolgreicher Internet-Handel funktioniert und was die "Lessons Learned" der letzten Jahre sind. Alle Kapitel der 3. Auflage wurden aktualisiert und die Best Practices auf den neuesten Stand gebracht. Den Themen Mikro-Blogging und Risiken des Online-Handels wird ein besonderer Stellenwert eingeräumt, ebenso wie den Aspekten der Transformation im Handel in Hinblick auf die Umsetzung der neuen Geschäftssystemanforderungen.
    Customer Service Call Center Best Practices

    • ASIN: 3834923125
    • ASIN: 3834923125
    • ISBN: 3834923125
    • Manufacturer: Gabler Verlag

  • Best Practices in Call Center Management, Operations and Technology Benchmarking Report

    112 call centers from around the world share how they have improved service quality, customer satisfaction and call center efficiency. This report shares lessons learned by call center managers regarding their most effective management practices. It also identifies the operational and technological improvements that are having the greatest impact on customer satisfaction and call center efficiency.
    Customer Service Call Center Best Practices

    • ASIN: 1930885059
    • ASIN: 1930885059
    • ISBN: 1930885059
    • Manufacturer: ProSci Research

  • 42 Rules for Outsourcing Your Call Center (2nd Edition) : Best Practices for Outsourcing Call Center Planning, Operations and Management

    A compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations that provides a path for companies outsourcing their first call center with a logical sequence of
    Customer Service Call Center Best Practices
    "'42 Rules for Outsourcing Your Call Center (2nd Edition)'" is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for

    • UPC: 53265764

  • Industrial Project Management : International Standards and Best Practices for Engineering and Construction Contracting

    Industrial Project Management : International Standards and Best Practices for Engineering and Construction
    Customer Service Call Center Best Practices
    For a continuously growing company that has to be ready and aware of market trends to implement its products and adapt them to the needs of increasingly demanding customers, it is no longer enough to have and pursue excellent technical and technological departments, quality products, to have at its disposal an effective and efficient sales network with qualified aggressive personnel and to invest in research. Today, fulfilling contract goals while keeping the customer satisfied and staying within the company's budgetary requirements requires more and more ef- cient project management. As it has been ascertained that design success depends on the

    • UPC: 299502408

  • Call Center Nesting Tips and Best Practices

    ABOUT THE VIDEO: Nesting or transition in a call center is the phase right after the classroom training. You will start taking calls with a lot of coaching and feedback and this is where you will l...
    call center nesting,call center nesting best practices,call center nesting program,call center ne...

    Killer Words of Customer Service

    http://www.serviceskills.com - Get a free demo code to experience America's Premier Online Soft-Skills Training Platform ServiceSkills is an award-winning online learning platform which will impro...
    customer,service,training,elearning,communication,CSAT,Customer Satisfaction

    Top 10 Call Center Quality and Performance Management Best Practices

    Hosted by QATC (http://www.QATC.org) and presented by solutions provider VPI (http://www.VPI-corp.com) The days of randomly monitoring call quality and manually measuring performance using spreads...
    Call Center Quality Assurance,Call Center Quality Monitoring,Contact Center Quality Assurance,Cal...