TOP 10 Best Customer Service Skills Results at 10Bestify.com

  • Customer Service Skills for Success - Standalone Book

    NOTE: This book is a standalone book and will not include any access codes. Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States.Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a mac...
    Best Customer Service Skills

    • ASIN: 0073545465

  • Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills

    Reinforce your customer service skills! The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques. Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of the Week email. Now you can get more than 52 of the most popular tips all in one book. Use these tips to build rapport, exceed customer expectations, and solve tough problems. Select tips by category, by spec...
    Best Customer Service Skills

    • ASIN: 0692154140

  • Loose Leaf for Customer Service: Skills for Success

    Recipient of the 2017 Textbook and Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas, now in its seventh edition, is the top-selling customer service textbook in the United States. Lucas addresses real-world customer service issues and provides a variety of updated resources, activities, examples, and tips from active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.The text begins with a macro view of what customer service involves today and provides projections for the future; it th...
    Best Customer Service Skills

    • ASIN: 1260157539

  • A Guide to Customer Service Skills for the Service Desk Professional

    The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on pr...
    Best Customer Service Skills

    • ASIN: 1285063589
    • Brand: Cengage Learning

  • Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

    Now a New York Times and Wall Street Journal bestseller"I raced through Radical Candor--It’s thrilling to learn a framework that shows how to be both a better boss and a better colleague. Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Kim Scott’s own experiences at places like Apple, Google, and various start-ups. Indispensable." ―Gretchen Rubin author of New York Times bestseller The Happiness Project"Reading Radical Candor will help you build, lead, and inspire teams to do the best work of their lives. Kim Scott's insights--b...
    Best Customer Service Skills

    • ASIN: 1250103509
    • Brand: St Martin s Press

  • How to Win Friends & Influence People

    You can go after the job you want—and get it! You can take the job you have—and improve it! You can take any situation—and make it work for you! Dale Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their business and personal lives. One of the most groundbreaking and timeless bestsellers of all time, How to Win Friends & Influence People will teach you: -Six ways to make people like you -Twelve ways to win people to your way of thinking -Nine ways to change people without arousing resentment And much more! Achieve your maximum potential—a must-read for the twenty-firs...
    Best Customer Service Skills

    • ASIN: 0671027034
    • Color: Multicolor
    • Brand: Dale Carnegie

  • Building a StoryBrand: Clarify Your Message So Customers Will Listen

    New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services. Building a StoryBrand does this by teaching listeners the seven un...
    Best Customer Service Skills

    • ASIN: 0718033329
    • Brand: HarperCollins Christian Pub.

  • Bates' Guide to Physical Examination and History Taking

    Perform an accurate, efficient, and effective physical examination with confidence.Bates’ Guide to Physical Examination and History Taking provides authoritative, step-by-step guidance on performing the patient interview and physical examination, applying clinical reasoning, shared decision-making, and other core assessment skills—all based on a firm understanding of clinical evidence. This highly regarded text includes fully illustrated, step-by-step techniques that outline the correct performance of the physical examination and an easy-to-follow two-column format featuring examination techniques on the left and abnormalities (clearly in...
    Best Customer Service Skills

    • ASIN: 146989341X

  • Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)

    The authors of the international bestseller Business Model Generation explain how to create value propositions customers can’t resist Value Proposition Design helps you tackle the core challenge of every business — creating compelling products and services customers want to buy. This highly practical book, paired with its online companion, will teach you the processes and tools you need to create products that sell.Using the same stunning visual format as the authors’ global bestseller, Business Model Generation, this sequel explains how to use the “Value Proposition Canvas” to design, test, create, and manage products and services ...
    Best Customer Service Skills

    • ASIN: 1118968050
    • Brand: Osterwalder Alexander
    • UPC: 884949934110

  • The Power of Moments: Why Certain Experiences Have Extraordinary Impact

    The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a...
    Best Customer Service Skills

    • ASIN: 1501147765

  • The Global Achievement Gap : Why Even Our Best Schools Dont Teach the New Survival Skills Our Children Need-and What We Can Do About It

    Examines the problems of the American educational system in context of the demands of the global knowledge economy, assessing school performance in terms of the skills future workers will need to get a good job and introducing a new model for schools that will help teach students how to solve problems and communicate
    Best Customer Service Skills
    Bestselling education expert Tony Wagner's groundbreaking manifesto on how to reform our schools and educate our children for the twenty-first century global economyIn The Global Achievement Gap, education expert Tony Wagner situates our school problems in the larger context of the demands of the global knowledge economy. He illustrates that even in our best schools, we don't teach or test the skills that matter most for the twenty-first century. Uncovering what motivates today's generation to excel in school and the workplace, Wagner explores new models of schools that are inspiring students to solve tough problems and communicate at high levels.

    • UPC: 27097908
    • Rating: 4.333

  • Be Amazing or Go Home : Seven Customer Service Habits That Create Confidence with Everyone

    Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including: Showing up ready to amazing Being proactive
    Best Customer Service Skills
    Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game, including:Showing up ready to amazingBeing proactiveCraving feedbackTaking responsibilityEmbracing

    • UPC: 865175468

  • Elevating Customer Service in Higher Education : A Practical Guide

    Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops. In this guide, our authors will walk you through: Core service competencies Strategies for supporting frontline staff in enhancing customer service Examples of customer service scripts for dialogue, phone, voicemail, and email Detailed guidelines for creating physical environments on campus that facilitate better service Worksheets and tools for auditing policies
    Best Customer Service Skills
    Elevating Customer Service in Higher Education provides an in-depth guide by three practitioners with decades of combined experience in the higher education and hospitality sectors. Our authors are deeply embedded in customer service initiatives and have certified hundreds of higher-ed professionals at Academic Impressions' customer service trainings and on-campus workshops.In this guide, our authors will walk you through:Core service competenciesStrategies for supporting frontline staff in enhancing customer serviceExamples of customer service scripts for dialogue, phone, voicemail, and emailDetailed guidelines for creating physical environments on campus that facilitate better serviceWorksheets and tools for auditing policies and practices that impact customer serviceTips

    • UPC: 313162307

  • Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

    Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to learn how to transcend a typical good business into a profitable word-of-mouth machine that transforms the bottom
    Best Customer Service Skills
    Customer care and measurement consultant John Goodman shows companies how to leverage the incredible power of customer service to become profitable word-of-mouth machines that experience long-term loyalty and success. Drawing on over thirty years of research for companies such as 3M, American Express, Chick-fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, his strategic book challenges conventional business wisdom and teaches readers how to: calculate the financial impact of good and bad customer service; make the financial case for customer service improvements; systematically identify the causes of problems; align customer service with their brand; and harness customer service

    • UPC: 10873734

  • More Is More : How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences

    9781138046788
    Best Customer Service Skills
    MORE IS MORE: HOW THE BEST COMPANIES GO FARTHER AN

    • UPC: 55600192

  • THE BEST OF DAN HUTSON 9 ESSENTIAL SKILLS CUSTOMER SERVICE MOTIVATION ATTITUDE

    • UPC: 302474959533
    • Category: VHS Tapes
    • Price: 17 USD

  • Managing Quality Customer Service (Better Management Skills),William B. Martin

    • UPC: 372380959110
    • Category: Non Fiction
    • Price: 2 GBP

  • Quality Customer Service for Front Line Staff (Better Management Skills),Willia

    • UPC: 372113541893
    • Category: Non Fiction
    • Price: 2 GBP

  • Managing Quality Customer Service (Better Management Skills), Martin, William B.

    • UPC: 151933301032
    • Category: Non Fiction
    • Price: 2 GBP

  • Managing Quality Customer Service (Better Management Skills) By .9780749403522

    • UPC: 333040393190
    • Category: Other Books
    • Price: 2 USD

  • What is customer service ? The 7 Essentials To Excellent Customer Service

    Want access to David's New, in-depth customer service training? Visit http://www.purecustomerservice.com/p/youtube and enroll in the Pure Customer Service Training Program today! In this YouTube ...
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    How to give great customer service: The L.A.S.T. method

    http://www.engvid.com/ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many poli...
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    Excellent Customer Service Skills

    http://www.serviceskills.com - Get a free demo code to experience America's Premier Online Soft-Skills Training Platform ServiceSkills is an award-winning online learning platform which will impro...
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