TOP 10 Best Customer Service Experience Stories Results at 10Bestify.com
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You’ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.Learn the one thing that forms the foundation of every great culture. Discover wh... [Read More] Best Customer Service Experience Stories
- ASIN: 0692842004
- ASIN: 0692842004
- ISBN: 0692842004
- Manufacturer: Toister Performance Solutions
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Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (A Disney Institute Book)
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a... [Read More] Best Customer Service Experience Stories
- ASIN: 1423145844
- UPC: 884595518405
- ASIN: 1423145844
- ISBN: 1423145844
- Brand: Disney Editions
- Manufacturer: Disney Editions
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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companies can’t pinpoint the problem because they’re too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into actionable insight. With this unique tool, you can visually map your existing customer experience and envision future solutions.Product and brand managers, marketing specialists, and business owners will learn how experience diagramming can help determine where business goals and customer perspectives intersect. Once you’re armed with this data, you can provide users with real value.Mapping Experiences is divided into three parts:Underst... [Read More] Best Customer Service Experience Stories
- ASIN: 1491923539
- ASIN: 1491923539
- ISBN: 9781491923535
- Brand: O'Reilly Media
- Manufacturer: O'Reilly Media
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Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation.
Not everyone looks forward to calling a contact center. Most people don't pick up the phone and smile from ear to ear in anticipation for that "press 1 for..." and "average wait time is 2 minutes." Contact Centers are complex and often an afterthought for many companies. This is especially apparent for companies that grow quickly and are in the most need of an efficient way to answer customer's questions. This book will lay out the steps to combat this misconception and turn your contact center into a well-oiled machine that can also save on the bottom line.In Enable Better Service, Aarde Cosseboom, shows you how to transform your customer service team into a high performing function of your thriving business. Together we can develop the future of contact centers by leveraging people, proc... [Read More] Best Customer Service Experience Stories
- ASIN: 1798035812
- ASIN: 1798035812
- ISBN: 1798035812
- Manufacturer: Independently published
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders... [Read More] Best Customer Service Experience Stories
- ASIN: 0071548335
- UPC: 884420580157
- ASIN: 0071548335
- ISBN: 0071548335
- Brand: McGraw-Hill
- Manufacturer: McGraw-Hill Education
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The Power of Moments: Why Certain Experiences Have Extraordinary Impact
The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work.While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children? This book delves into some fascinating mysteries of experience: Why we tend to ... [Read More] Best Customer Service Experience Stories
- ASIN: 1501147765
- ASIN: 1501147765
- ISBN: 1501147765
- Brand: Simon & Schuster
- Manufacturer: Simon & Schuster
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The Power of Promise: How to win and keep customers by telling the truth about your brand
Trust lies at the heart of every good customer experience. But how do you create trust and deliver on the promise of your brand? Whether you are a business owner or an employee deeply invested in delivering on your organization’s brand promise, the most powerful way to fulfill that promise begins with becoming aligned with who you really are. The Power of Promise teaches you how to understand, declare, map, train, and deliver exactly what you’ve promised your customers, which enhance your bottom line, meet and exceed the expectations of your customers and improve the work experience for you and your staff. In this informative, practical, inspirational book, Ken Mosesian shows you not only how to identify the promise of your brand, but also how to deliver it to your customers. Mosesian ... [Read More] Best Customer Service Experience Stories
- ASIN: 1732789509
- ASIN: 1732789509
- ISBN: 1732789509
- Manufacturer: Bowker Identifier Services
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Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands to embrace the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself."Dan Cathy, chairman and CEO, Chick-fil-A: "Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career... [Read More] Best Customer Service Experience Stories
- ASIN: 0310352096
- UPC: 025986352097
- ASIN: 0310352096
- ISBN: 0310352096
- Brand: HarperCollins Christian Pub.
- Manufacturer: Zondervan
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Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a ... [Read More] Best Customer Service Experience Stories
- ASIN: 0735220034
- ASIN: 0735220034
- ISBN: 9780735220034
- Manufacturer: Portfolio
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Building a StoryBrand: Clarify Your Message So Customers Will Listen
New York Times best-selling author Donald Miller uses the seven universal elements of powerful stories to teach listeners how to dramatically improve how they connect with customers and grow their businesses.Donald Miller's StoryBrand process is a proven solution to the struggle business leaders face when talking about their businesses. This revolutionary method for connecting with customers provides listeners with the ultimate competitive advantage, revealing the secret for helping their customers understand the compelling benefits of using their products, ideas, or services. Building a StoryBrand does this by teaching listeners the seven universal story points all humans respond to, the real reason customers make purchases, how to simplify a brand message so people understand it, and how... [Read More] Best Customer Service Experience Stories
- ASIN: B06XFJ2JGR
- ASIN: B06XFJ2JGR
- Manufacturer: HarperCollins Leadership
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The Best Story Wins : How to Leverage Hollywood Storytelling in Business and Beyond
Provides fresh perspectives on the principles of Pixar-style storytelling, adapted by one of the studio's top creatives to meet the needs of entrepreneurs, marketers, and business-minded storytellers of all Best Customer Service Experience Stories The Best Story Wins provides fresh perspectives on the principles of Pixar-style storytelling, adapted by one of the studio's top creatives to meet the needs of entrepreneurs, marketers, and business-minded storytellers of all stripes. Pixar movies have transfixed viewers around the world and stirred a hunger in creative and corporate realms to adopt new and more impactful ways of telling stories. Former Pixar and The Simpsons Animator and Story Artist Matthew Luhn translates his two and half decades of storytelling techniques and concepts to the CEOs, advertisers, marketers, and creatives in the business world and beyond. A combination of Luhn's
- UPC: 513008215
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Amaze Every Customer Every Time : 52 Tools for Delivering the Most Amazing Customer Service on the Planet
What are you waiting for? Let the amazement begin!The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time.In Amaze Every Customer Every Time, customer service expert Shep Hyken offers 52 proven tools and ideas for transforming your company into a seriously customer-focused operation—with a serious competitive Best Customer Service Experience Stories You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five
- UPC: 24177823
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
A New York Times best-selling author, who worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority, offers an exclusive, behind-the-scenes look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed Best Customer Service Experience Stories A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to DelightIn his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer experience practices and strategies of beloved businesses. Now, in this timely new book, he shares the greatest customer-driven insights behind one of the most iconic brand names in the world: Mercedes-Benz USA.DRIVEN TO DELIGHT reveals:How Mercedes-Benz USA launched a multi-year program to elevate their customer experience--even though their product was already "best in class."How they activated people, improved processes, and deployed technology to
- UPC: 45057098
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The author of the bestselling "The Starbucks Experience" presents the five key principles behind The Ritz-Carlton Hotel Company's unparalleled success and customer service innovations for which they are Best Customer Service Experience Stories Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level
- UPC: 8340880
- Rating: 4.0
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Stories That Stick
Every person has a gap in their business they want to fill, and the bridge for that gap is a good story. Professional storyteller Kindra Hall shows business leaders the four unique stories they already have at their disposal, to more effectively captivate and convert Best Customer Service Experience Stories Every person has a gap in their business they want to fill, and the bridge for that gap is a good story. Professional storyteller Kindra Hall shows business leaders the four unique stories they already have at their disposal, to more effectively captivate and convert audiences.Most would agree that a good story has the power to communicate and transform. However, too many people have no idea they already have compelling stories to tell, much less that telling these stories well is a simple, accessible skill anyone can develop.Kindra Hall, professional storyteller and nationally known speaker, has seen firsthand how learning
- UPC: 207045393
Customer Experience Stories
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